On-line Support

Welcome to our support page

This page was created to assist you with Technical Bulletins, Specifications & Warranty information, to assist you with installations and repairs. We are constantly updating this page – so be sure to check back often – as we will add documents & specifications as they become available (English & Spanish versions are below) (Las versiones en Inglés y Español están debajo):

Technical Bulletins

INSTRUCTIONS FOR MOUNTING A NEW PILOT ASSEMBLY


Please read and understand these instructions and the User Manual that came with the water heater before attempting to change this part.


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INSTRUCCIONES PARA EL MONTAJE DE UN NUEVO PILOTO


Lea detenidamente y comprenda estas instrucciones, así como el Manual de Usuario que viene con el calentador de agua antes de intentar cambiar esta parte.


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NOISE HEATER


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WATER HAMMER


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WATER HEATER CONDENSATION


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DISCOLORED WATER


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SMELLY WATER


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MILKY WATER


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UNDERSIZING


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THERMOSTAT SETTING (NOT ENOUGH HOT WATER)


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THERMOSTAT SETTING (HOT WATER NOT HOT)


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NO HEATING POWER


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NO HOT WATER (PILOT DOES NOT STAY LIT)


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NO HOT WATER (BURNER DOES NOT TURNS ON)


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T&P VALVE LEAKING


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AIR ON GAS TUBING


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CLOGGED VENT


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POWER FAILURE


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VOLTAGE DROP


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Comercial & Residential Warranties

To View and/or Register your Commercial or Residential Warranty

Click here!

Use this form to contact American Standard Water Heaters for additional information about our Technical Bulletins & Warranties:

For Commercial Assistance please call:
Toll Free: (800) 900-9063 Fax: (909) 392-7302
Monday trough Friday
8:00 AM to 4:30 PM PST