On-line Support

Contact US

We are here to listen

Feel free to contact us anytime you'd like. American Standard Water Heater experts are standing by. Our customer service phone number is listed here along with our hours of service. Drop us a line.

Contact Customer Service Online

Do you have a question about American Standard Water Heater products, parts, or technical/engineering issues? Don't want to call? Simply Contact Us by filling out the form below:

Contact Customer Service

For Commercial Assistance please call:
Toll Free: (800) 900-9063 Fax: (909) 392-7302
Monday trough Friday
8:00 AM to 4:30 PM PST

After your call is answered dial the correct number for your particular situation:

  • Dial 1: - If you would like to check the status of an order.
  • Dial 2: – To purchase parts or for warranty replacement parts.
  • Dial 3: – For technical assistance or to obtain service on your water heater please have the model and serial number available.
  • Dial 4: – For the finance department accounts payable and accounts receivable.
  • Dial 5: – If you are a distributor or interested in becoming a distributor or for customer service.
  • Dial 6: – If you are interested in being part of our American Standard Water Heaters Authorized Service Centers.
  • Dial 7: – To hear this menu again.

Technical Customer Service

For Technical Assistance please call:
Toll Free: (800) 900-9063 Dial Ext #3

For 24 hour Technical Support or to Request Service

Write Customer Service

American Standard Comm
561 New York Drive, Pomona, California Commercial Water Heaters